Thank you for visiting and shopping at Positive. Following are the terms and conditions that constitute our Shipping Policy.
All orders are processed within 4-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We offer free shipping on all orders above INR 499, within India. For all orders below INR 499, we charge an additional delivery charge of just Rs 99
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). To track your order, you can follow the track shipping link in your confirmation email. Alternatively, you can mail us your order no. and registered email ID using which you placed your order or call us on +919870731369. Our customer care executives will revert you on your order status. Please note we are available Mon-Fri from 10am to 6pm (except on Public holidays)
Positive is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Just in case you have uploaded incorrect information, our team will be available during our office hours. You can discuss your issue with our customer care executives at
EMAIL - firstname.lastname@example.org
Phone - +919870731369
We currently do not ship outside the U.S.Returns Policy
Return and Refund
Our Refund and Return provides detailed information about options and procedures for returning your order.