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Shipping Policy

Shipping Policy

We deliver all across India, yes, It's true!

Thank you for visiting and shopping at Positive. Following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

All orders are processed within 4-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Delivery charges

We offer free shipping on all orders above INR 499, within India. For all orders below INR 499, we charge an additional delivery charge of just Rs 99

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). To track your order, you can follow the track shipping link in your confirmation email. Alternatively, you can mail us your order no. and registered email ID using which you placed your order or call us on +919870731369. Our customer care executives will revert you on your order status. Please note we are available Mon-Fri from 10am to 6pm (except on Public holidays)

 

Damages

Positive is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

Incorrect Details Submission

Just in case you have uploaded incorrect information, our team will be available during our office hours. You can discuss your issue with our customer care executives at

EMAIL - care@donnafmcg.com

Phone - +919870731369

 

International Shipping Policy

We currently do not ship outside the U.S.Returns Policy

Return and Refund

Our Refund and Return provides detailed information about options and procedures for returning your order.

 

 

 

 

 

 

 

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