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Refund Policy

Refund Policy

OUR EASY - 3 STEP REFUND PROCESS

  1. Chat with our Live Customer Care Executives
  2. Share proof of product, order ids etc and Complete verification by the customer care executives
  3. Upon approval, Amount will be reimbursed in next 72 hours

 

Return and Refund Policy

Last updated: April 1, 2020

Thank you for shopping at POSITIVE operated by DONNA FMCG PVT LTD.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.The following terms are applicable for any products that You purchased with Us.

 

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so. The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: care@donnafmcg.com
  • By visiting this page on our website: www.positiveshop.in
  • By phone number: +919667015293

We will reimburse you, no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: care@donnafmcg.com
  • By visiting this page on our website: www.positiveshop.in
  • By phone number: +919667015293

 

 

 

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